RETURNS & REFUNDS
Promise
We promise to ship our finest quality products to you in a safe, secure and reliable manner at the lowest cost. We will deal promptly with any defect or concern you may have regarding your order.
Please take into consideration that our products are genuinely hand-made in small batches so you may encounter some variation in colour, texture, scent or wrapping between batches or orders. If you do have any problems or queries, please let us know by calling 772-589-2205. We'll do our best to sort them out.
Refunds and returns
If your goods do not reach you in perfect condition, please contact us at Bill@MyBlueDolphinSoap.com We will arrange either to replace your goods or to refund the purchase price including any post and packing charge. We may ask you to return faulty goods to us and would ask that you take good care to pack them safely in their original packing and box if possible when doing so. Where goods are found to have been defective or damaged before delivery, we will refund or reimburse your costs in returning them to us.
Cancellations
If you change your mind about your order, please contact us at Bill@MyBlueDolphinSoap.com within three working days of receipt. We will ask you to safely return the unused goods at your expense and we will then make a refund to you. Our refund may be reduced should the goods be returned part-used, incomplete or damaged.
Samples
We are sorry but we do not supply goods on approval nor do we supply free samples of our soaps. If you'd like to try our soaps, we recommend that your order a full-size bar from this website we're confident that you will enjoy it.
Secure ordering
We put orders from our website (and credit card orders by other means) through Pay Pal, one of the world's leading Internet payment services. After making an order on our site, you will be taken to Pay Pal's secure server to enter your credit card details this information is then protected in transit over the Internet by SSL encryption.
Cookies
Like a great many shopping sites, ours uses 'cookies', small chunks of data sent by a website to your browser, either temporarily or to be stored on your hard disk for future reference. There's been some fuss that cookies are used to track which pages you visit on the web or control advertising displays but we only use them to distinguish one visitor to our site from another so that we know who has what in their shopping basket. You must enable cookies or accept cookies in your browser to be able to shop on our site. There is generally no harm in doing so, either here or on other sites.
Customer privacy
The Blue Dolphin Soap Company does not sell or pass customer's e-mail addresses or other details to other parties nor do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know. Bill@MyBlueDolphinSoap.com
